Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept most major credit cards. Payment will be taken when you place your order, and all orders must be paid for in full in advance of receiving the goods. All prices quoted are in GBP and we only accept payment in GBP. If you are shopping from outside of the UK, your credit card company will convert the transaction to your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Order Details

When placing an order, it is your responsibility to check that all the information you have given us is correct including but not limited to your name, address, telephone number, email address, products ordered, measurements (for bespoke items) and personalisation.

Back Orders

If your item is not in stock, we will back order for you. If you order multiple items and one or more item is out of stock, your order will be held until complete.

Guarantee

We guarantee your satisfaction and we abide by the Distance Selling Regulations.

Overseas Orders

If ordering from outside of the UK, we’re happy to accept your order and send it to you. Important Note: You are responsible for paying all taxes or duties the shipment may incur when the package enters your country. As this varies from country to country, we are unable to advise you what your local taxes and duties might be.

Payments and Refunds by Bank Transfer

We offer the payment option of bank transfer. Payment must be made in GBP and for payments made from foreign bank accounts, all currency exchange charges are your responsibility. If we receive a bank transfer payment that has currency charges deducted from it, we won’t process your order until the balance has been settled. If your order is subsequently cancelled or returned for a refund, we will deduct any currency charges we incur from the amount refunded.

Your Right to Cancel

You have 14 days from receipt of your order to cancel. Please cancel in writing by sending us an email via our Contact Form. Having cancelled your order, you have a further 14 days to return the goods to us. The goods must be unused, undamaged and in their original packaging so please package them well. We advise getting proof of postage from the post office so that you can make a claim against Royal Mail if the goods get lost in transit. So long as we receive the goods in perfect condition within the stated time frame, we will issue a full refund for the goods and the outbound postage. Upgraded postage services such as 1st class and next-day delivery will only be refunded at the cost of standard postage. You won’t be refunded for the cost of the return postage.

Bespoke and custom made items are not returnable. These include personalised playing cards, gift sets, score pads and score cards. Our made-to-measure cloths and cut lengths of fabric are also custom made and therefore non-returnable.

To avoid any unnecessary transportation of goods (and the associated carbon footprint), and to avoid unnecessary postage charges for you and us, we’re more than happy to give you help and advice before you make a purchase, so you can be certain that the product you’re buying meets your needs and won’t need to be returned.

Damaged and Incomplete Orders

If an item of your order arrives damaged or any of the contents are missing, you must notify us within 3 working days of receiving the order, so please open your order and check it as soon as you receive it.